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How to make an adjusment request ?
After completing a mission, you have 72 hours to request an adjustment on your mission
To make an adjusment request :
Businesses also have the ability to make an adjustment request on the mission and you’ll then see it your personal account, for you to approve or decline.
What should I do once the mission is done ?
When a mission is completed, you can indicate whether or not you want to work again with a business by clicking thumbs up or down on the related mission.
If a mission went well, do not hesitate to ask the business to give you feedback as well.
On the other hand, if you no longer wish to receive mission proposals from a specific business, you can block them at any time via the application.
By clicking the down thumb on a mission of the business. You’ll be able to unblock the Business at anytime. To do so :
How do I check my client's feedback ?
You can freely access your history and your client's feedback in complete confidentiality.
To do so
Journey is confidential and allows you to consult advice given following a mission, but also if a business added you to its favorites list.
The "Stats" tab allows you to consult your satisfaction rate based on a profession, your volume of missions performed, but also the list of your clients.
How and when am I paid for the missions ?
The timing of your payment depends on your payment preferences.
Stripe, our payment provider, wires you your earnings by bank transfer 72h after the end of each mission. You will receive an email notification.
On the app, in the "Payments" tab, you will see the mission’s payment date.
Stripe, our payment provider, wires you your earnings by bank transfer every Thursday for missions done between Monday and Sunday of the previous week. You will receive an email notification.
On the app, in the "Payments" tab, you will see an estimated date of receipt of the transfer.
If the business or yourself has made an adjustment request, and if this adjustment has been refused by one of the parties, the payment will be delayed to the following week. This is necessary to verify the new information provided.
When will I receive my payment ?
Wires are now made instantaneously. As a result, in most cases, the transfer amount will appear on your account immediately.
In case your bank does not accept instant transfers (which is increasingly rare), the amount will appear on your account later (between 2 and 7 days, depending on the banks). This time depends entirely on the processing time of your bank.