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Missions management

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How to withdraw from a mission ?

Before you accept a mission, always check your availabilities and make sure you can get to the site on time. When you accept a mission, you are making a commitment to the business.

 

Withdrawal conditions in case of withdrawal less than 24 hours before the mission starts or if you don't attend :

 

No other withdrawal within the last 30 days

  • You'll stop receiving mission propositions for 7 days
  • The Super Talent badge will be withdrawn for 90 days

Another withdrawal within the last 30 days

  • You'll stop receiving mission propositions permanently

info.svg Is it better to withdraw from a mission or just not to go ? If you don't withdraw from a mission prior to it taking place, in addition to the restrictions above, the business can leave a bad feedback on your profile.

 

Withdrawing from a mission more than 24 hours before the mission will have no impact on your account.

 

The business canceled my mission, what happens now ?

Although rare, it is possible for businesses to cancel a mission you have accepted.

Recognizing that this may impact your organization and your income, if you have accepted a mission for more than 48 hours and the business cancels it less than 2 days before it begins, you will be charged the following cancellation fees:

  • If the business cancels your mission the day before it was supposed to start, you could be entitled to receive 25% of the amount associated with the 1st day of mission.
  • If the business cancels your mission on the same day it was supposed to begin, you could be entitled to receive 50% of the amount associated with day 1 and 25% of the amount associated with day 2 (if the mission lasts more than one day).

info.svg Cancellation fees do not apply if you have accepted a mission for less than 48 hours or if the business cancels a mission more than 2 days before its start.

 

What to do in case of problems during a mission?

A simple discussion can help the understanding of your problem and find a solution with the on-site management, the goal being to ensure the mission goes smoothly for both you and the business.

If you still cannot resolve the situation, send us a message through assistance on the homepage on your mobile app detailing the situation at hand. Our team will be happy to help you find a solution.

An emergency button is present in your application on the page of an ongoing mission.

Be careful! This button may be used only in extremely serious situations, such as requiring immediate police intervention or a safety issue.

This button is available for you to immediately report cases of serious incidents or dangerous situations. It is present in your application, in the "Missions" tab, by clicking on the current mission. Here, you will see the "Security Alert" button.

 

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