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How to withdraw from a mission ?
Before you accept a mission, always check your availability and make sure you can get to the site on time. When you accept a mission, you are making a commitment to the business.
Withdrawal conditions in case of withdrawal less than 24 hours before the mission starts or if you don't attend:
No other withdrawal within the last 30 days
Another withdrawal within the last 30 days
Is it better to withdraw from a mission or just not to go ? If you don't withdraw from a mission prior to it taking place, in addition to the restrictions above, the business can leave feedback on your profile. Furthermore, the business will not be able to find a replacement for the mission.
Withdrawing from a mission more than 24 hours before the mission will have no impact on your account.
The business cancelled my mission, what happens now?
Although rare, it is possible for businesses to cancel a mission you have accepted.
Recognizing that this may impact your organization and your expected income, if you have accepted a mission for more than 48 hours and the business cancels it less than 24 hours before it begins, the following cancellation fees will be charged to the business:
Cancellation fees do not apply if you have accepted a mission for less than 48 hours or if the business cancels a mission more than 24 hours before its start.
What to do in the case of a problem during a mission?
A simple discussion can help better the understanding of your problem and find a solution with the on-site management, the goal being to ensure the mission goes smoothly for both you and the business.
If you still cannot resolve the situation, send us a message through assistance on the homepage of your mobile app detailing the situation at hand. Our team will be happy to help you find a solution.
An emergency button is present in your app on the page of an ongoing mission.
Be careful! This button may be used only in extremely serious situations, such as requiring immediate police intervention or a safety issue.