Documents and registration follow-up

During your registration, a certain number of documents can be requested.

1. An identity document

Your ID must be scanned in its entirety (front and back).

To be accepted, it must be:

• Valid
• In color
• Not cut
• Not blurry

Take a photo

• In the app, select the required document.
• Click on "Scan my document" and follow the instructions

Make sure the document is clearly visible and complies with the format indicated above.

Can’t take a photo? Check your phone settings and allow the Brigad app to access the camera.  

Upload a document

• In the app, select the required document.
• At the bottom of your screen, click on "click here" and follow the instructions

You still can’t proceed to upload your document ? Make sure the image you take is properly framed, or that the file you are trying to upload is not too large.

It is recommended to take a photo of the document(s) requested.

1. Error message

On the app, the message details the reason why your registration is not possible.

2. Book a call

From the app, book a call with our team.
Make sure you are available and in a quiet place during the call.

Si vous avez déjà échangé avec notre équipe, soit :

• You must complete your registration

Check your emails and spam and follow the instructions in the last email received from us.

• Your profile can't be validated

Our team has provided you with the reason(s) why you can't pursue your registration.