Although it is rare, it may happen that a professional is unable to meet all or part of the scheduled mission hours due to an unforeseen event or a force majeure situation.
You have the option to report any absence or late arrival from your Brigad account.
Step by step to report an absence or late arrival
Log in to your Brigad account.
Select “Schedule” (from the menu tab in your app)
Click on the relevant mission to access the details
Click on "Report absence of a professional"
Fill in all the necessary information so we can process your request
Don't forget to indicate, if the mission continues after the absence, whether you want to keep the same professional or not
Important reminder: any absence must be reported as soon as possible and no later than 72 hours after the scheduled end of the mission. Once the mission is invoiced, no changes will be possible.
How to adjust the hours of a mission that's already been completed?
What is an adjustment request?
Example Mission Adjustment:
On the day, your business unexpectedly needs an extra pair of hands for another hour and you agree this with the professional. This extra hour can be added onto the mission after it's completed.
All adjustment requests must be made within 72 hours at the end of a mission. After this time, the invoice will have already been made. Both talents and businesses can make adjustment requests.
If you need to make an adjustment request:
Go to the mission you wish to adjust (you can find your missions in the Mission section on the lefthand side in your Schedule or as a list simply called Missions).
Click into the mission to open the details.
Click on "Modify Duration" and make your adjustment request. Don't forget to save.
The professional must then confirm this adjustment request. If the talent takes no action on this request, it will be automatically approved within 72 hours.
How to see pending adjustment requests?
You can view all pending adjustment requests from professionals:
On the lefthand side in the Missions section, click on the subcategory Mission adjustments.
Select the site or all sites
View whether any new adjustments have come in. These will be noted with the phrase New Duration
Check the countdown clock to see how much time you have remaining to verify the new mission adjustment. Note: If the adjustment is not verified with 72 hrs, the adjustment will be automatically verified.
Click on "Verify"