How to withdraw from a mission?
When you accept a mission, you are making a commitment to the business. Therefore, if your plans change, it is important that you withdraw from your mission as soon as possible.
You can withdraw from your mission directly in your Brigad app.
Withdrawal conditions in case of withdrawal less than 24 hours before the mission starts or if you don't attend:
No other withdrawal within the last 30 days
You'll stop receiving mission propositions for 7 days
The Super Talent badge will be withdrawn for 90 days
Another withdrawal within the last 30 days
You'll stop receiving mission propositions permanently
Withdrawing from a mission more than 24 hours before the mission will have no impact on your account.
Is it better to withdraw from a mission or just not to go?
It is always better to withdraw from the mission, rather than be absent.
If you don't withdraw from a mission prior to it taking place, in addition to the restrictions above, the business can leave feedback on your profile.
Furthermore, the business will not be able to find a replacement for the mission.
The business cancelled my mission, what happens now?
Although rare, it is possible for businesses to cancel a mission you have accepted.
Recognizing that this may impact your organization and your expected income, if you have accepted a mission for more than 48 hours and the business cancels it less than 24 hours before it begins, the following cancellation fees may be charged to the business:
If the business cancels your mission the day before it was supposed to start, you could be entitled to receive 25% of the amount associated with the 1st day of the mission.
If the business cancels your mission on the same day it was supposed to begin, you could be entitled to receive 50% of the amount associated with day 1 and 25% of the amount associated with day 2 (if the mission lasts more than one day).
Cancellation fees do not apply if you have accepted a mission for less than 48 hours or if the business cancels a mission more than 24 hours before its start.
What to do in the case of a problem during a mission?
A simple discussion can help better the understanding of your problem and find a solution with the on-site management, the goal being to ensure the mission goes smoothly for both you and the business.
If you still cannot resolve the situation, send us a message through assistance on the homepage of your mobile app detailing the situation at hand. Our team will be happy to help you find a solution.
An emergency button is present in your app on the page of an ongoing mission.
Be careful! This button may be used only in extremely serious situations, such as requiring immediate police intervention or a safety issue.